What you will do

• Resolve customer issues – Investigate, reproduce, and resolve client-reported issues with accuracy and within SLA targets.
• Follow up on bugs and projects – Track ongoing tickets and system updates, verify fixes, and communicate progress clearly to stakeholders.
• Reactivate and maintain user accounts – Complete administrative and technical steps to ensure smooth reactivation and maintenance of client systems.
• Support projects and releases – Assist in testing, migration, and verification during system updates.
• Document and share knowledge – Maintain clear, up-to-date internal documentation and client-facing knowledge base articles.
• Collaborate cross-functionally – Work with developers, QA, and Customer Success teams to ensure seamless communication and issue resolution.
• Contribute to team goals – Support internal OKRs by tracking progress and sharing insights that improve processes and client outcomes.

What we look for

• Customer Support Expertise – You have experience managing client issues from investigation to resolution in a technical or SaaS environment.
• Bilingual Fluency – Fluent or near-native level Japanese and business-level English, with the ability to communicate professionally with clients without tools or support.
• Problem-Solving Ability – Analytical mindset with a knack for identifying root causes and implementing clear solutions.
• Technical Literacy – Comfortable with web technologies, eCommerce platforms, and content management systems.
• Documentation Skills – Able to create structured, visual, and easy-to-understand internal documentation.
• Collaboration Mindset – Thrive in cross-functional teamwork with developers, QA, and project teams.
• Tools Competency – Familiarity with SQL, HTML, or scripting for troubleshooting purposes.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

#DesignFintech
#GlobalDesigners
#FintechInnovation
#CreativeJobs
#JPNDesignHub
#TechMeetsDesign
#DesignerNetwork
#InnovateWithJPNFintech