• Coordinate development activities, quality standards, and deliverables with offshore teams

• Provide technical guidance and ensure knowledge transfer progression between onshore and offshore teams

Application Ownership

• Enabling business applications teams to focus on industry and client requirements by taking ownership of back-end applications providing shared services for data interchange, data transformation, document image archives, and data subscriptions.

• Provide interfaces to anti-social forces and MyNumber compliance information.

Operational Excellence

• Serve as the primary point of contact for senior leadership and key stakeholders, communicating progress, risks, and dependencies related to the middleware portfolio

• Directly lead, mentor, and manage multiple engineering teams (Web, Backend, Platform), fostering a culture of continuous learning, collaboration, and innovation

• Define and track performance metrics for the engineering teams, establishing clear goals and expectations and ensuring accountability for the timely delivery of high-quality solutions, using metrics to measure success and drive improvement

• Partner with product management and business stakeholders to translate high-level strategic visions into clear, actionable roadmaps and technical solutions, ensuring alignment with business needs

Technical Expertise

• Maintain a strong understanding of essential middleware technologies like Tomcat, Pega, and cloud platforms like EC2 and Container platforms, including configuring, managing, and integrating various data interchange platforms like DataStage ETL, Enterprise Service Bus, and HULFT, and troubleshooting and setting up new infrastructure

• Define and execute a forward-looking strategic vision for the middleware engineering team, emphasizing the integration of cutting-edge technologies like AI/ML to drive product enhancements and improve user experiences, particularly within cloud platforms including Tomcat, EC2, container platforms, Pega, DataStage ETL, Message Queue, Enterprise Service Bus, JP1 and HULFT.

• Lead technical research and innovation, spearheading the creation, refinement, and enforcement of development and architectural standards to ensure the middleware technology stack remains sustainable and seamlessly integrates with the broader IT ecosystem

Security and Compliance

• Direct the design, implementation, and enhancement of application security architectures across various scales and types of applications, collaborating closely with security and infrastructure teams to ensure robust protection against threats like DDoS attacks

• Architect and deliver secure, scalable, and highly available systems infrastructure, including disaster recovery solutions, advising management on application and supporting technology purchases and environment upgrades/modifications

Key Relationships

Internal Interactions
(Within the Organization)

• Consumer and Commercial business application teams
• System Architecture, System Operation and Infrastructure Teams
• Quality Assurance and Testing Teams

External Interactions
(Outside the Organization)

• AIG global operations and middleware teams
• Partner vendors locally and in India

Required Skills and Experiences

Educational Qualification

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• 10+ years of experience leading engineering teams and deploying high availability architecture solutions

Specific Qualifications

Specific Qualifications:

• Language Skills: Bilingual spoken and written expertise in Japanese and English to communicate and collaborate with local IT teams and overseas vendors
• Expert-level understanding and practical experience with core middleware technologies like Tomcat, Pega, EC2, as well as containerization and orchestration platforms

• Proven proficiency in managing, configuring, integrating, and troubleshooting ETL and data interchange platforms such as Enterprise Service Bus, MQ, and HULFT, and developing and deploying high-availability architecture solutions on these platforms.

• Familiarity with CI/CD pipelines and DevOps tools is required
• AI Tools Knowledge: Experience or familiarity with generative AI development tools such as Claude Code and GitHub Copilot (preferred)
• Project Management: Experience working in multi-project environments with ability to manage concurrent development initiatives
• Vendor Management: Ability to coordinate with offshore development teams and manage vendor relationships

• Data Management: Understanding of data warehouse concepts, customer data management, and system integration

• Demonstrated experience in architecting, designing, and delivering secure, scalable, and highly available systems infrastructure, including robust Disaster Recovery sites, spanning hybrid and multi-cloud environments
• Strong planning and design abilities for implementing Infrastructure Disaster Recovery strategies (including BIAs, RTOs, RPOs) and security solutions for complex cloud environments (e.g., AWS)
• Expert knowledge of security and compliance best practices relevant to insurance or regulated environments, including data security through encryption, SSO, automated checks, and audit trails
• Experience leveraging AI/ML models for predictive analytics, anomaly detection, and intelligent automation within enterprise systems, particularly within middleware and security contexts
• Expertise in conducting risk assessments to identify potential threats, implementing preventative measures, recommending mitigation strategies, and tracking risk exceptions
• Proactive mindset focused on refining processes, increasing efficiency, enhancing production operations, and driving continuous improvement in technical standards and development methodologies
• Strong strategic thinking and problem-solving skills, with the ability to articulate complex technical concepts clearly to diverse technical and non-technical audiences, including senior leadership and key stakeholders
• Demonstrated expertise in influencing technical direction and driving cross-functional initiatives
• Exceptional team leadership and mentoring abilities

Total Experience

• 5+ years of experience in team leadership or project lead roles
• Experience with data warehouse, workflow management, or insurance-related applications (preferred)
• Experience in multi-project environments and concurrent project management
• Experience with offshore operations coordination