Responsibilities – Member-facing:

• Responding to members’ queries regarding our products and services.
• Monitoring of member accounts, including debit card transactions, fiat and bitcoin transfers, etc.
• Addressing members in a professional, respectful and friendly manner.
• Taking ownership of members’ issues, following up on outstanding requests, and escalating issues when necessary.
• Onboarding of prospective members – assisting them from applying for membership until they are fully onboarded
• Conducting Zoom calls to assist prospective members with the onboarding process
• Educating prospective members queries regarding our products and services, and conducting Zoom calls when necessary.

Responsibilities – Backend

• Monitoring of queues in Kustomer to check for prospective members stuck in onboarding process and reaching out to them if necessary
• Maintaining of dashboard to provide statistical data

Skills needed

• 2+ years of previous experience in customer services, ideally in a remote environment, handling queries via live chat, and email.
• Proficient level of English and, ideally, another additional language (i.e., Mandarin or Japanese).
• Ideally, have previous experience working in the fintech/ banking industry.
• Experience with CRMs, Jira, Confluence and Slack is nice to have.
• Knowledge of the cryptocurrency environment is a big plus.

Other requirements

• A dedicated workspace.
• A reliable internet connection with the fastest speed possible in your area.
• A plain background when on Zoom calls with clients.
• Smart professional dress code during Zoom calls with clients.
• Devices and other essential equipment that meet minimal technical specifications.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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