Governance & Policy

• Design, maintain, and iterate on platform content policies and community guidelines.

• Define moderation standards for crypto-specific content risk: scams, market manipulation, misinformation, harmful financial advice.

• Drive policy enforcement frameworks — balancing automation with AI review.

Moderation Operations

• Oversee day-to-day moderation operations, including internal teams and outsourced vendors.

• Optimize moderation workflows and quality assurance processes.

• Partner with Product and Engineering to improve AI moderation tools, AI classifiers, and reporting systems.

Ecosystem Risk Management

• Monitor emerging threats and abuse patterns across the platform.

• Lead incident response for high-severity content violations and crisis scenarios.

• Develop escalation protocols and cross-team coordination mechanisms.

• Work with Legal, Compliance, and Policy teams to align governance with global regulatory requirements.

• Partner with Creator Ops to educate and communicate policy changes to the creator community.

• Represent Binance Square’s governance philosophy to internal and external stakeholders.

Data & Reporting

• Define and track governance KPIs: moderation accuracy, turnaround time, user appeals, ecosystem health trends.

• Produce regular transparency reports and insights for leadership

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• 5–8+ years in trust & safety, content moderation, or platform governance at a major internet/social platform.

• Deep understanding of crypto, blockchain, and Web3 — able to identify crypto-native risks and bad actors.

• Experience managing moderation teams and vendor relationships at scale.

• Strong policy-writing and decision-making skills under ambiguity.

• Data-driven; comfortable with dashboards, SQL, and operational metrics.

• Fluent English (verbal & written); calm, decisive under pressure.