Join a leading global fintech company as a Senior Application Support Analyst, working at the forefront of digital banking and payments innovation. In this Tokyo-based contract role, you’ll act as the technical liaison between clients and internal teams, ensuring seamless implementations and exceptional support of mission-critical financial systems.

Key Responsibilities

• Serve as a technical bridge between internal teams and clients during implementation and post-go-live phases
• Support configuration and platform rollout, collaborating directly with client teams
• Provide incident and change management, system troubleshooting, and optimization
• Deliver ongoing client support, product guidance, and training
• Lead client review meetings and ensure service levels through SLA monitoring
• Promote service improvements through automation and reusable assets

Required Skills and Qualifications

Experience:

• 7+ years supporting mission-critical Java applications
• 5+ years in financial services, 3+ in client-facing or coordination roles

Technical Skills:

• SQL/NoSQL, RESTful API testing (e.g., Postman), deployment of core systems
• Incident/change management, SLA reporting, and documentation

Soft Skills:

• Strong communication, client relationship management, and attention to detail
• Comfortable in fast-paced environments with cross-functional collaboration

Language Requirements

• Japanese: Fluent
• English: Intermediate to Business level

Preferred Skills & Qualifications

• Knowledge of PCI DSS compliance standards
• Experience with Visa/Mastercard payment processing ecosystems

About the Company

Our client is a global fintech innovator delivering next-generation banking and payment solutions to major financial institutions worldwide. With a strong presence in digital finance, they drive transformation across the fintech ecosystem with scalable and secure technology.