Join a global leader in fintech as a Product Support Manager, where you’ll oversee the support and implementation of mission-critical Java-based financial applications. This role acts as a key bridge between clients and internal technical teams, ensuring successful onboarding, ongoing support, and service excellence for enterprise fintech solutions.

Key Responsibilities

• Liaise with internal tech teams and external clients for smooth application support
• Lead implementation and post-launch coordination for application projects
• Resolve client incidents and assist with configuration planning
• Mentor clients and junior team members with product knowledge and training
• Proactively identify and implement service improvements and reusable solutions
• Participate in on-call rotations for incident escalation and management
• Manage client meetings, SLA reports, and status updates professionally

Required Skills and Qualifications

Experience:

• 7+ years supporting mission-critical Java applications in finance
• 5+ years in the financial services industry
• 3+ years in client-facing roles (e.g., service coordinator, technical account manager)
• Strong experience with SQL and NoSQL for data extraction
• Familiarity with RESTful APIs and tools such as Postman
• Knowledge of incident and change management processes
• Capable of SLA tracking, reporting, and escalation communication
• Bachelor’s degree or higher

Technical Skills:

• In-depth understanding of Java application support in high-availability systems
• Proficient in writing SQL and NoSQL queries
• Experience using REST API tools like Postman
• Familiar with incident, change, and problem management workflows
• Able to manage technical support communications with enterprise clients

Soft Skills:

• Strong communicator across technical and non-technical stakeholders
• Organized, detail-oriented, and effective in managing priorities
• Analytical thinker with a collaborative, customer-first mindset
• Comfortable leading client meetings and presenting solutions
• Self-motivated, independent, and credible in high-pressure situations

Language Requirements:

• Japanese: Native
• English: Intermediate to business level (for internal/global coordination)

Preferred Skills & Qualifications

• Knowledge of PCI DSS compliance standards
• Understanding of Mastercard and Visa card processing networks
• Experience in financial payments or wallet management systems