What you will do
• Evaluate customer business processes and design high-impact solutions using FinThrive’s technology platform
• Configure, document, and deploy system specifications tailored to customer goals and workflows
• Translate technical and business requirements into functional design documents
• Collaborate with customer technical teams to enable seamless data integration and custom reporting
• Lead system and user acceptance testing to ensure solution readiness and accuracy
• Troubleshoot configuration or deployment issues, escalating as needed for timely resolution
• Serve as a subject matter expert on product functionality, configuration, and deployment best practices
• Champion a consistent, positive customer experience—balancing technical execution with empathetic relationship management
• Coordinate cross-functional delivery teams to ensure timely, high-quality implementations
• Manage multiple concurrent implementations with professionalism, transparency, and efficiency
• Set and manage customer expectations with clear communication and proactive planning
• Contribute to internal process enhancements that elevate delivery efficiency and customer success
• Oversee implementation documentation, customer data acquisition, and system readiness checkpoints
• Uphold a high standard of customer engagement through every phase of the implementation journey

What you will bring
• 3+ years of experience in the hospital revenue cycle, product implementation, or health IT
• Proven success managing client-facing technical projects in a high-volume delivery environment
• Excellent communication and stakeholder management skills
• Exceptional problem-solving, time management, and organizational capabilities
• Ability to adapt quickly, work independently, and thrive in a fast-paced, collaborative setting
• Bachelor’s degree required
• Willingness to travel up to 25%

What we would like to see
• Extensive experience implementing or supporting complex SaaS solutions within the healthcare space
• Proven background in hospital revenue cycle operations or healthcare consulting, with the ability to bridge strategy and execution
• Demonstrated success working with leading EMR/EHR platforms
• Strong analytical skills and comfort navigating enterprise-level system integrations in a client-facing consulting capacity

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

#DesignFintech
#GlobalDesigners
#FintechInnovation
#CreativeJobs
#JPNDesignHub
#TechMeetsDesign
#DesignerNetwork
#InnovateWithJPNFintech