A rapidly growing global fintech company is seeking a Customer Support Agent to join its Tokyo-based team, focusing on B2C end-users in the Korean and English-speaking markets. This front-line role is key to delivering exceptional user experience, resolving platform-related issues, and supporting the customer journey across cross-border digital payment services. You’ll work in a flexible, international environment that promotes service excellence and customer empathy.

Key Responsibilities

• Deliver prompt and empathetic support via live chat, email, and phone
• Handle inquiries related to payment processes and platform usage
• Collaborate with internal teams across APAC and global offices to resolve user issues
• Capture and escalate user feedback to enhance products and services
• Occasionally support verticals outside the core education segment as needed

Required Skills and Qualifications

Experience:

• 1-3 years of experience in customer support, account servicing, or user success roles
• Familiarity with tech platforms or CRM tools (e.g., Zendesk, Salesforce) is preferred

Soft Skills:

• Strong communication skills and the ability to manage sensitive issues with empathy and professionalism
• Organized, solution-oriented, and capable of working independently in a fast-paced setting

Language Requirements

• Korean: Fluent
• English: Fluent
• Japanese: Not required

Preferred Skills & Qualifications

• Previous experience in a fintech or technology-driven customer service environment
• Understanding of B2C digital platform user behavior and cross-cultural support nuances