What you’ll be responsible for in this role:

• Application support specialists work closely with internal E6 technical teams and our outside clients. You act as a technical bridge, helping customers see the biggest return from their investment in E6 technology and services. To excel, you bring strong technical skills and excellent people skills.
• There are two distinct phases to the work of application support for each of our projects: Implementation, and post-implementation support.
• During the implementation phase, you work closely with teams from our clients, converting our solution design and technical platform into a concrete build. During post-implementation support, you assist clients with incident support and planning configuration changes.
• As subject matter experts for our solutions, you also act as a mentor to your teammates and our clients, either formally (such as through training) or informally.
• Great candidates will be proactive problem solvers and share our vision for customer success and have a focus on service improvements – such as through the development of re-usable content and recommendations.

What experiences and skills are necessary to be successful in this role:

The successful candidate will bring experience supporting Java-based applications in the financial space, together with strong people skills and a focus on collaborative working.

Mandatory

• 5+ years supporting mission-critical Java applications
• 5+ years experience in financial services
• 3+ years in a client-facing role
• Experience writing basic queries to extract data from SQL & NoSQL databases
• Experience querying RESTful APIs using PostMan or other tools
• Able to participate in on-call rotation with peers for escalation support
• Prioritise, triage, and resolve support issues and requests
• Liaise across other IT Teams to achieve the desired outcome
• Provide accurate and professional communications to internal Customers on the progress against issues & requests
• Assist in the deployment of core Products, taking end-to-end ownership for the delivery of assigned work packages
• Identify opportunities to drive process efficiency and automation

Desirable

• Familiarity with PCI DSS
• Experience with Mastercard/Visa card processing networks

Knowledge & Skills

• Excellent personal management and organisation skills.
• Excellent communication skills, both verbal and written.
• An analytical mindset and technical ability.
• Ambitious and driven to exceed expectations.
• Ability to communicate at all levels, build positive relationships with colleagues and clients and maintain excellent customer service skills.
• Credible and professional.
• Able to challenge appropriately and present solutions.
• High attention to detail.
• Self-starting and able to work on own initiative.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

#DesignFintech
#GlobalDesigners
#FintechInnovation
#CreativeJobs
#JPNDesignHub
#TechMeetsDesign
#DesignerNetwork
#InnovateWithJPNFintech