Join a globally recognized IT services company as a Genesys Consultant, leading the migration from Genesys PureConnect to Genesys Cloud. In this high-impact role, you’ll serve as a technical advisor to client IT teams and business stakeholders, ensuring a smooth and efficient cloud transition. This is a rare opportunity to shape next-gen contact center platforms for enterprise-level clients.

Key Responsibilities

• Lead and support the migration from Genesys PureConnect (on-prem) to Genesys Cloud
• Act as the technical point of contact for client IT teams, business users, and developers
• Develop IVR and custom call center solutions based on business needs
• Create tailored reports from both business and technical requirements
• Collaborate with cross-functional teams for implementation and ongoing support
• Ensure technical deliverables meet quality standards and are delivered on time
• Provide guidance and hands-on troubleshooting throughout the migration

Required Skills and Qualifications

Experience:

• 8-10 years in call center technology setup and solutioning
• Proven track record in migrating on-premise systems to cloud environments
• Experience in omnichannel environments (chat, email, voice, social, SMS, etc.)
• Ability to manage complex technical projects and cross-functional teams
• Previous work with enterprise clients in financial services or e-commerce sectors

Language Requirements

• Japanese: Native
• English: Intermediate to Business-level

Soft Skills:

• Proactive problem solver with strong stakeholder management skills
• Collaborative communicator able to guide both technical and business teams

Preferred Skills & Qualifications

• Hands-on experience with Genesys Cloud and Genesys PureConnect or PureEngage
• Genesys Cloud certification or equivalent
• Strong knowledge of VoIP, SIP, CTI/IVR systems
• Experience with CRM integrations (e.g., Salesforce) and IVR development
• Ability to manage omnichannel platforms (voice, chat, email, social media)