Responsibilities

• Train the Technical Support and Partner Teams with a focus on troubleshooting and product training.
• Create an environment where team members can ask questions and voice their needs.
• Design and deliver in-depth onboarding and continuous training sessions for both support and partners.
• Develop comprehensive troubleshooting and deep-dive content for Support and Partners to reduce ticket resolution time and optimise resource use.
• Monitor support and partner tickets, assist with technical troubleshooting challenges, and conduct quality control to reduce errors and improve procedures.
• Collaborate effectively with other teams to implement strategies that increase profitability, productivity, and overall experience for both support and partners.

Requirements

• Experienced Support Engineer (tier 2-3) background from web/network/information security companies or equivalent Technical Account Manager/Pre Sales experience – Required.
• Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers – Required.
• Excellent oral and written communication skills with a passion for guiding and mentoring support and partner teams – Required.
• Great troubleshooting abilities and a passion for diving into complicated technical problems – Required.
• Experience working with a Cloud, SaaS technology provider.
• Familiarity with VPNs, IPSec, security protocols, and standards.
• Team player who is structured, responsible, and well-organised.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#DesignFintech
#GlobalDesigners
#FintechInnovation
#CreativeJobs
#JPNDesignHub
#TechMeetsDesign
#DesignerNetwork
#InnovateWithJPNFintech