Support Analyst

Full Time
  • March 13, 2026
  • Employment Info

    What you will do

    Develop expert knowledge of the product lifecycle for Insurance Discovery

    Create and maintain Operational Reporting for multiple areas of the product life cycle

    Become a subject matter expert on our payment identification process

    Evaluate and monitor the quality of data received from internal or external clients and drive business decisions to enhance the identification for increased recoveries and revenue

    Innovate new ways to monitor internal mappings, data file issues, and current inventory

    Assist in the creation of revenue expectation predictive analytics and opportunity analysis for current invoicing cycle

    Work with the product team on design, implementation, and UAT for payment identification and invoicing

    Summarize and present high-level analysis for mid-level management and executive leadership

    Assist in the development of other analysts on the team and enable them to be successful in their responsibilities by coaching and mentoring

    What you will bring

    Bachelor’s degree

    Experience in a data analysis, data analytics, data analyst, or business intelligence role

    Hands-on experience using SQL creating or modifying stored procedure scripts

    Proficiency in Excel, specifically with pivot tables, charts, and functions

    The ability to work independently on multiple tasks and projects at any one time

    Proven experience with high-level analysis projects and able to present results to technical and non-technical stakeholders

    Extreme attention to detail

    Problem solving skills with the ability to question the “Status Quo”; we want individuals to challenge our assumptions about the business

    What we would like to see

    Bachelor’s degree in Computer Science, Finance, Math, or Statistics

    T-SQL experience

    Experience within Healthcare Insurance or Healthcare Technology

    Experience using Tableau and/or Power BI

     

     

     

     

     

     

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