Role Responsibilities

The responsibilities of the role will include:

Supplier Relationship Management

• Nurture, own and deepen Supplier relationships, acting as a key liaison between vendors, clients, and internal teams.
• Build and maintain professional relationships through effective networking with customer suppliers.
• Establish and maintain strong relationships with all levels (including C-level) and key personnel within the supplier organizations.
• Understand suppliers’ business workflows and pain points related to payments.
• Perform supplier audits to actively review and measure supplier monetization.
• Reinforce the company’s value proposition in the marketplace and partner in creating creative value propositions.

Strategic and Financial Oversight and Monetization

• Retain supplier monetization and secure cross-sell/up-sell opportunities for company’s products and services.
• Demonstrate financial analysis and understanding of interchange rates, basis point rebate offerings, and company’s revenue.
• Develop and monitor supplier financial performance, including renewal planning, pricing/contract negotiation, and profitability levels.
• Conduct supplier segmentation analysis for specific supplier areas based on risk and monetization.

Customer & Vendor Engagement

• Increase transaction monetization through proactive vendor engagement (e.g., PFY).
• Proactively address card retention challenges and create playbooks for downgrades and problematic vendors.
• Increase customer satisfaction by reducing vendor reach-outs and improving vendor satisfaction.
• Partner with the Relationship Management team to build strategy plans with clients to increase supplier acceptance.

Fraud Mitigation & Messaging

• Co-develop a proactive vendor messaging campaign around fraud to establish the company as a best-in-class, value-added partner.
• Leverage deflected fraud as a lead for Relationship Management teams, highlighting company’s value to vendors.

Operational Excellence & Process Improvements

• Monitor payment flows, identify friction points, and recommend actionable improvements (including product inputs).
• Coordinate and influence superior customer service delivery by fostering strong intercompany relationships.
• Liaise with internal departments to ensure client needs are met and areas of concern are addressed effectively.

Thought Leadership & Industry Expertise

• Maintain knowledge in FinTech, payment processing, Supplier landscape, and clients’ industries.
• Provide feedback to management on market trends represented by Supplier Networks.
• Prepare for and lead regular business reviews, sharing best practices, industry insights, and sparking interest in additional products during supplier site visits.

Collaboration & Team Building

• Create and maintain a collaborative team of internal and external stakeholders to drive customer spend (Account Management, Client Relationship Management, Implementation, Card Follow ups, Card Retention, Payment Operations, Risk, and Product teams).
• Building and maintaining professional relationships by networking with our customers suppliers

Qualifications & Skills

• Bachelor’s degree preferred
• Industry Expertise: Passionate about staying current with trends in FinTech, payment solutions, and supplier relationship management.
• Strong Negotiator: Confident and persuasive in contract negotiations, balancing client and supplier needs with organizational goals.
• Leadership Presence: Charismatic and credible, inspiring confidence and motivating others to perform at their best.
• Relationship Builder: Exceptional interpersonal skills to establish and maintain trust with suppliers, clients, and internal teams at all organizational levels.
• Financial Acumen: Strong analytical skills to interpret financial data, evaluate performance metrics, and drive profitability.
• Results-Driven: Proactive in setting and achieving ambitious targets, with a focus on measurable outcomes like retention, monetization, and growth.
• Problem-Solver: Adept at identifying challenges, analyzing root causes, and implementing effective solutions.
• Excellent Communicator: Clear and persuasive communication skills, both written and verbal, tailored to diverse audiences (e.g., C-level stakeholders, internal teams).
• Customer-Centric: Deep commitment to understanding and addressing client and supplier needs, enhancing satisfaction and loyalty.
• Collaborative Leader: Skilled in fostering teamwork across departments and external partners to achieve shared goals.
• Adaptability: Thrives in a fast-paced, evolving environment, demonstrating flexibility and resilience.
• Innovative Mindset: Open to new ideas and approaches to improve processes, drive efficiencies, and stay ahead in the competitive FinTech landscape.
• High Emotional Intelligence (EQ): Shows empathy and self-awareness to navigate complex interpersonal dynamics and maintain positive relationships.
• Detail-Oriented: Precision in tracking supplier performance, payment flows, and contract details while managing a complex portfolio.
• Accountability: Ownership of responsibilities and a commitment to delivering on promises with integrity.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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