• First point of contact for all end users reaching service desk
• Responsible for achieving first call resolution based on SOPs/knowledge base
• Effective communication skills to resolve issues and at the same time maintain record of troubleshooting in Service Now
• Actively pursue resolution of issues and maintain customer satisfaction
• Active collaboration with cross functional teams to resolve unique issues and share inputs to enhance knowledge base, which could be further used to update Trainings
• Acquire knowledge on the processes which are specific to SD
• Participate in all processes defined in scope of this contract: Incident, Problem, Knowledge Management and others described in Trainings
• Service Desk Agents to undergo training program and clear certification
• Bilingual (Japanese & English) Native/N1 level Japanese is mandatory.
• Must have prior experience of minimum 1 year in Service Desk environment

【Mandatory Requirements】

■ Business level English proficiency

■ Experience in project promotion, investment, and M&A-related work at banks, business companies, securities, investment banks

■Knowledge of corporate finance and corporate valuation

■ Possession of high communication skills and the ability to involve others