The impact you’ll make:

• Strategic account ownership: Act as the‑go‑to advisor for a portfolio of enterprise merchants, crafting joint growth plans that expand product adoption, optimize processing volumes and revenue, and ensure overall client retention and satisfaction
• Growth: Translate your deep knowledge and understanding of each client’s business model into proactive growth planning, quarterly business reviews, face-to-face meetings and executive‑level roadmaps for mutual success with adherence to growth KPIs
• Data‑driven decisions: Proactively leverage client data and merchant trends in order to create and execute long term growth strategies for your merchants, drive increasing ROI and mitigate any potential risks
• Cross‑functional collaboration: Thrive in your relationship with Operational department, Product, Compliance, Risk, Legal and Support to ensure all round merchant satisfaction; influence roadmap priorities and escalate blockers to foster the relationship with your merchants
• Voice of the merchant: Channel client insights back to the company to sharpen positioning, new products development and feature fit
• Payment Crypto consultant: Serve as a consultant and coach for your merchants through providing them with industry insights and guiding them through the best practices of crypto adoption

What we are looking for or our Must-Haves:

• 4+ years of experience in Customer Success or Strategic Account Management proactively managing a portfolio of B2B clients preferably in crypto or fintech
• Strategic Account Growth expertise: Proven track record of achieving growth KPIs, managing multiple merchants, creating and executing multi‑level account growth plans
• Business & technical acumen: Comfortable having business technical conversations with merchants; preferably business level understanding of how APIs work; technical skills are not required for the role
• Data‑driven problem solving: Experience analyzing client data independently and subsequently uncovering client growth opportunities and optimizations
• Change management & resilience: Thrive in dynamic hyper‑growth, regulatory‑shifting environments; you anticipate risk and keep merchants two steps ahead
• C-level communication: Experience directly communicating with C-level executives on the side of the merchant
• Ability to travel to industry events, client visits several times a year depending on merchant needs
• Fluent in Russian and English

Nice to have:

• Fintech/ Crypto experience

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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