Salesforce Data Analyst

Full Time
  • May 4, 2025
  • Employment Info

    What We Do…

    We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online – quickly and simply.

    We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

    And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries – with over 100 million reservations processed by  siteminder’s technology every year.

    About the Salesforce Data Analyst role…

    Salesforce Data analyst will help different parts of the businesses in their operational activities by solving cases associated to Salesforce platform. Focus will primarily be on the Data and process related Salesforce cases and low complex admin activities on the platform.

    What you’ll do…

    • Manage support queue and close tickets within designated SLA
    • Be responsible for actioning tickets related to data and/or meta-data fixes
    • Work with the Business users to seek clarity on the tickets and arrive at a resolution that would benefit the users
    • Update the tickets with the appropriate comments, emails and status
    • Develop and maintain process guides and manuals as required
    • Daily administration and support of siteminders’ Salesforce instance including but not limited to Opportunity and Account related data management, user management and other minor metadata related changes
    • Create reports and dashboards and educate end users as required
    • Use Dataloader to bulk insert/update records in Salesforce
    • Liaise with end users for resolution of tickets and educate them on Salesforce functionalities as required.
    • Whenever required, support the Business ops team by testing the Salesforce enhancements
    • Constantly learn new Salesforce functionalities through Trailhead and aim towards getting Admin certified

     

     

     

     

    Are you interested in this position?

    Apply by clicking on the “Apply Now” button below!

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