About The Role

As a Product Support Representative, Japanese Speaking, you will work with our  clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

What You Will Be Doing

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment
• Provide in-depth product support and researching client issues
• Troubleshoot problems with equipment or software applications and recommend corrective action
• Document customer information and recurring technical issues to support product quality programs and product development

What You Will Need

• Minimum Degree holder
• Effectively bilingual in English and Business proficiency in Japanese, minimum JLPT N2
• Strong analytical, organizational and time management skills
• The ability to work independently
• You are an excellent communicator and strong problem-solver
• Knowledge of FIS products a plus

What We Offer You

At the company, you can learn, grow and make an impact in your career. Our benefits include~

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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