Your main duties will include:

Own and grow key strategic accounts

• Personally manage our largest enterprise client (currently generating over £22 million in annual revenue, and managed by the COO)
• Lead commercial growth plans, pricing discussions, and strategic planning
• Act as a trusted advisor to C-suite stakeholders, delivering compelling, data-led insights and clear commercial recommendations
• Represent client needs internally, influencing cross-functional teams to deliver against evolving client goals.

Lead the Account Management Function

• With the team, establish clear goals, KPIs, and review cadences to drive performance and accountability
• Work closely with the team to help them develop their accounts through commercial growth plans, pricing discussions, and strategic planning
• Foster a collaborative, feedback-driven team culture rooted in ownership, trust, and transparency
• Support team members with training, mentoring, and hands-on involvement in complex client challenges.

Design and implement operational excellence

• Improve reporting, forecasting, and health scoring to support commercial decision-making
• Champion CRM discipline (HubSpot) and commercial data insights (Quicksight and other tools)
• Continuously refine internal workflows, collaborating across product, compliance, operations, and finance to deliver outstanding client experiences.

Define Success throughout Outcomes

• Drive TPV growth from strategic accounts
• Maintain high client satisfaction and retention (strong NPS and relationships)
• Build and maintain a high-performing, scalable account management team
• Embed scalable AM processes throughout the business
• Position Account Management as the internal voice of the customer and a strategic commercial partner.

You are a perfect fit if you have:

• Proven experience managing £10M+ enterprise accounts, with full commercial ownership
• Experience directly managing and growing a team of Account Managers or Client Success professionals.
• Strong track record of revenue expansion and retention through structured account planning
• Confidence working with C-suite stakeholders and presenting complex commercial strategies clearly
• High technical fluency and the ability to quickly understand payment flows, integrations, and platform mechanics
• Strong organisational discipline, with a bias toward ownership, execution, and clarity
• Comfortable operating in a fast-paced, ambiguous, and globally distributed environment.

Preferred

• Experience in fintech, B2B payments
• Familiarity with mobile money ecosystems, telcos, or financial services across Africa
• Proficiency in CRM and analytics tools (e.g. HubSpot, Quicksight, ClickUp).

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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