Join a leading global technology company as a Data Centre Supervisor, where you will oversee daily data center operations, incident resolution, and SOP compliance. This role is ideal for professionals experienced in IT operations, monitoring systems, and high-pressure incident management. You will lead a dedicated operations team, ensuring high service standards and operational stability.

Key Responsibilities

• Oversee day-to-day data center operations, ensuring efficiency and adherence to SOPs.
• Monitor incidents and alerts, ensuring swift resolution while following established protocols.
• Lead the team in incident response, troubleshooting, and system recovery during operational disruptions.
• Act as the primary escalation point, ensuring clear communication with stakeholders during incidents.
• Ensure accurate documentation for audits, incident reports, and compliance with operational guidelines.
• Provide training and mentorship to team members, fostering a culture of accountability and discipline.
• Maintain operational integrity, making key decisions under pressure to ensure system stability.

Required Skills and Qualifications

Experience:

• Minimum 5 years in IT operations, with at least 2 years in data center supervision.
• Proven experience in incident detection, classification, and response strategies.
• Strong background in monitoring systems, troubleshooting, and alert management.

Technical Skills:

• Expertise in incident management frameworks such as ITIL.
• Knowledge of data center technologies, best practices, and infrastructure monitoring.
• Familiarity with audit compliance and operational reporting.

Soft Skills:

• Strong leadership and decision-making abilities, particularly under high-pressure conditions.
• Excellent communication skills, ensuring clear incident updates and documentation.
• Ability to mentor and develop team members in a collaborative environment.

Language Requirements

• Japanese: Native level (for client and internal communication).
• English: Fluent (for reporting and global team collaboration).

Preferred Skills & Qualifications

• Experience with ITIL incident management frameworks.
• Advanced degree in IT management or a related field.
• Up-to-date knowledge of data center technologies and best practices.