What’s The Role?

Are you passionate about working in financial markets and by the prospect of providing technical support for the world’s leading financial professionals? If so, join the  our  Customer Support team, which is a key part of our User Support business.

As a Customer Support professional, you have two critical focus areas: to provide superb customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues.

You will be responsible for the installation and setup of  the company’s  software, license, and logins, configuration of proprietary hardware (such as biometric authentication device and keyboards), and other technical & login support for our mobile and desktop applications, over the phone, email and via  our Instant Messaging. We also conduct proactive outreach to clients for licenses, hardware, and software setups, to ensure our clients are able to access our products promptly, seamlessly and securely. You will also be collaborating with internal teams at different levels and across regions to resolve complex issues while maintaining effective communication and ensuring consistent adherence to company standard.

Secondly, you will connect with our clients, including CEOs and executive managers with access to proprietary data and information, and provide them with technical training on the  company’s  Terminal, as well as connect them to various internal teams depending on the company’s  products and platforms they subscribe to. You will have the opportunity to work as part of our 500 strong distributed team, supporting our clients collectively in more than 15 languages.

Who You Are

You come to work with a purpose, understand the fast paced environment our clients work in, are curious and take pride in being customer service driven.

What’s in it for you?

We provide all new hires an 8 week long training program, which covers aspects such as an introduction to our  products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.

You’ll never stop learning…we’ll invest in your career, and coupled with our unrivaled approach to career development, we will help you expand your skills and opportunities in this role through project involvements. Our Technology Client Services specialists have the opportunity to be involved in mentoring, recruiting, quality control and idea generation.

You will have the opportunity to champion your career across the company. Our alumni have a diversity of successful career paths to: Analytics & Sales, Data, Technical Support, Finance, Enterprise Services and Corporate Admins.

You’ll Need To Have

• Bachelor’s degree or equivalent experience
• Fluency in Japanese and English (written and verbal)
• Ability to provide outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
• A demonstrated interest in Finance and / or Technology
• Desire to develop skills and experience in customer service in a fast-moving FinTech environment
• Willingness to learn new technologies and ability to retain information
• Careful attention to detail, with an aptitude for working quickly and accurately
• Multi-tasking and problem solving skills as well as an ability to work independently and as part of a larger global team

We’d Love To See

• Work experience in a client/customer facing role
• Curiosity to identify, research, and resolve customer technology, software and hardware issues
• Awareness of data management, privacy and information security
• Aptitude to work within highly connected and software-based systems

You’ll Need To Be Able To

• Start full time work in 2025 (May or August class)
• Occasionally work weekends or on a bank holiday (weekday off in lieu)

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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