Customer Support
Employment Info
About the job
A global fintech payments firm is looking for a Customer Support Specialist to assist users with their inquiries and enhance their payment experience.
Roles/Responsibilities
- Respond to customer inquiries through phone, chat, and email with professionalism and empathy.
- Deliver efficient and personalized solutions to resolve user challenges.
- Proactively engage with users to ensure successful transactions and address potential issues.
- Gather user feedback to identify trends and contribute to service improvements.
- Collaborate with internal teams to streamline processes and optimize the user experience.
Required skills
- Native-level Japanese proficiency with business-level English communication skills.
- Excellent interpersonal and problem-solving abilities, particularly in resolving customer issues.
- Ability to multitask and remain effective under pressure.
- Flexibility to work in shifts, including weekends and holidays.
- Familiarity with customer service tools and systems is a plus.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#DesignFintech
#GlobalDesigners
#FintechInnovation
#CreativeJobs
#JPNDesignHub
#TechMeetsDesign
#DesignerNetwork
#InnovateWithJPNFintech