Customer Success Manager
Employment Info
About the job
New company in Japan as CSM
Roles/Responsibilities
- Master the functionality of an advanced financial data platform to provide expert guidance.
- Facilitate customer onboarding and training to ensure smooth adoption of the platform.
- Collaborate with sales and marketing teams to create engaging demonstrations and proof-of-concept materials.
- Foster strong client relationships by understanding their needs and delivering tailored solutions.
- Monitor customer engagement metrics, proactively supporting retention and minimizing churn.
- Leverage platform capabilities to develop impactful content for campaigns.
- Maintain detailed records of interactions and account insights within CRM tools.
Required skills
- Bachelor’s degree in Economics, Finance, Business Management, or a related field, with a strong interest in macroeconomics and data analysis.
- Exceptional analytical abilities combined with excellent interpersonal, written, and verbal communication skills.
- Proficient in Microsoft Office applications, particularly Excel and PowerPoint, with a results-driven and self-motivated approach to achieving goals.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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