Join a global Fintech company, helping businesses thrive by providing exceptional customer support and innovative solutions in a dynamic team.

Roles/Responsibilities

• Provide exceptional support to customers by handling inbound phone inquiries, helping them resolve issues and optimize product usage.
• Troubleshoot and analyze customer problems, offering creative solutions with the support of your team.
• Document customer issues and ensure resolution, escalating feature requests as needed.
• Collaborate with internal teams to suggest improvements based on customer feedback and identify trends in inquiries.
• Offer tailored support experiences to meet the unique needs of individual customers.
• Work in a dynamic environment, adapting to changing circumstances with resilience and flexibility.
• Engage with customers empathetically, maintaining a customer-first attitude and a passion for helping others succeed.

Required skills

• Fluency in Japanese (both spoken and written) for customer interactions, with proficiency in English for communication with global teams.
• Experience in customer support or customer-facing roles with strong problem-solving skills.
• Ability to work in a fast-paced, changing environment, maintaining focus on providing excellent customer service.

Preferred skills

• Experience with Quality Assurance (QA) processes in a customer support or service environment.
• Background in the technology industry, particularly in customer support roles.
• Familiarity with working in a team-driven, collaborative environment and willingness to continuously improve through feedback.

Personal Attributes

• Strong empathy and a customer-first attitude, with a genuine passion for helping others succeed.
• Resilience and adaptability in a dynamic environment, with the ability to manage ambiguity and change effectively.