What you will be doing
- Provide online instant text consultation and answering for platform users to solve user operation problems.
- Provide professional product consulting services for platform users.
- Deal with customer complaints, provide consultation and appropriate services, appease customers, and improve quality and customer satisfaction.
- Record the content of customer consultation, and reflect customer needs to relevant departments to achieve product change requirements.
- Provide customers with system and product updates to ensure they are kept abreast of all significant changes.
- Other matters assigned by the supervisor.
What we are looking for
- A bachelor’s degree in social media management, marketing, customer service, or a related field.
- At least 2 years of relevant experience in financial services, technology, and/or customer support.
- Have experience in customer-oriented support and service, and have experience in serving VIP customers.
- Have a positive working attitude, good communication and expression ability, and work under high pressure.
- English is fluent and can be used as a working language.
- Highly enthusiastic about the blockchain industry or cryptocurrency industry knowledge.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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