Customer Service Representative

Full Time
  • May 4, 2025
  • Employment Info

    What you will be doing

    • Provide online instant text consultation and answering for platform users to solve user operation problems.
    • Provide professional product consulting services for platform users.
    • Deal with customer complaints, provide consultation and appropriate services, appease customers, and improve quality and customer satisfaction.
    • Record the content of customer consultation, and reflect customer needs to relevant departments to achieve product change requirements.
    • Provide customers with system and product updates to ensure they are kept abreast of all significant changes.
    • Other matters assigned by the supervisor.

    What we are looking for

    • A bachelor’s degree in social media management, marketing, customer service, or a related field.
    • At least 2 years of relevant experience in financial services, technology, and/or customer support.
    • Have experience in customer-oriented support and service, and have experience in serving VIP customers.
    • Have a positive working attitude, good communication and expression ability, and work under high pressure.
    • English is fluent and can be used as a working language.
    • Highly enthusiastic about the blockchain industry or cryptocurrency industry knowledge.

     

     

     

    Are you interested in this position?

    Apply by clicking on the “Apply Now” button below!

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