Join a globally respected financial technology leader as a Client Success Specialist, supporting corporate clients through a data-driven platform. In this role, you’ll be the key liaison for client inquiries, onboarding, and training, ensuring an exceptional experience and long-term satisfaction. You’ll also contribute to service improvement and operational excellence in a high-impact environment.

Key Responsibilities

• Serve as the primary contact for client support and account-related inquiries
• Deliver product training and system demonstrations to maximize engagement
• Troubleshoot platform issues and coordinate internal resolution efforts
• Support client onboarding, including account setup and documentation
• Manage support ticket workflows and maintain timely stakeholder updates
• Prepare reports, perform data quality checks, and respond to custom data requests
• Contribute to internal process improvements and operational efficiency

Required Skills and Qualifications

Experience:

• At least 2 years in customer success, account management, or client service within FinTech, finance, or related industries
• Highly organized with strong attention to detail and multitasking ability

Technical Skills:

• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Quick to learn and adapt to new software tools and platforms

Soft Skills:

• Strong communication, interpersonal, and problem-solving abilities
• Self-motivated and able to thrive both independently and in collaborative teams

Language Requirements

• Japanese: Native level
• English: Intermediate to business level

Preferred Skills & Qualifications

• Experience supporting B2B clients or working in a client-facing role within a global team
• Comfort working in a tech-driven, fast-paced environment with service KPIs

About the Company

Our client is a trusted global provider of financial technology and analytics, known for helping corporate clients manage operations through cutting-edge platforms. With a strong reputation for service excellence and innovation, the company empowers professionals to make data-driven decisions and scale confidently in complex markets.