Join a fast-growing fintech startup as a Client Success Manager in Tokyo, where you’ll bridge client engagement and data analytics. This hybrid role offers the opportunity to lead onboarding strategies, manage enterprise relationships, and work cross-functionally to enhance financial platform performance. It’s a dynamic position combining relationship-building with impactful financial insights.

Key Responsibilities

• Lead the client support team and design onboarding frameworks for new users
• Build strong relationships with major financial institutions to drive platform adoption
• Partner with the development team to solve complex data-related issues
• Deliver tailored training sessions to maximize client satisfaction and engagement
• Contribute to strategic planning as part of the leadership team
• Identify and implement process improvements to boost operational efficiency

Required Skills and Qualifications

Experience:

• 5-7 years in client success, financial operations, or investment-related roles
• Proven experience in financial data analysis, such as fund accounting or investment reporting
• Hands-on ability with Excel and financial data tools
• Track record in managing B2B client relationships, ideally in financial services or SaaS

Soft Skills:

• Strong communicator with an analytical mindset
• Ability to manage multiple priorities and lead cross-functional initiatives
• Strategic thinker with a client-first approach

Language Requirements

• Japanese: Native level
• English: Conversational level or above

Preferred Skills & Qualifications

• Background in fintech, SaaS, or investment platforms
• Familiarity with startup culture or high-growth environments
• Bachelor’s degree in Finance, Economics, or related field