Account Manager

Full Time
  • May 4, 2025
  • Employment Info

    Key Responsibilities:

    • Client Relationship Management:
      • Manage a portfolio of client accounts, acting as the main point of contact for client communications and relationship management.
      • Build and maintain strong, long-lasting client relationships to foster loyalty and retention.
    • Needs Analysis and Solution Delivery:
      • Understand client needs and business objectives to provide tailored HR tech solutions that address specific requirements.
      • Present product enhancements, updates, and new features to clients, ensuring they derive maximum value from our services.
    • Account Growth:
      • Identify and pursue upsell and cross-sell opportunities within existing accounts to drive account growth and increase revenue.
      • Develop and execute strategic account plans to expand our footprint within client organizations.
    • Performance Monitoring and Reporting:
      • Monitor account performance, usage metrics, and satisfaction levels, preparing regular reports and insights for clients and internal stakeholders.
      • Conduct regular account reviews with clients to discuss performance, address concerns, and outline future opportunities.
    • Collaboration and Coordination:
      • Collaborate with internal teams, including Product, Marketing, Customer Support, and Implementation, to ensure seamless delivery of services and solutions to clients.
      • Act as a client advocate internally, conveying client feedback and requirements to drive product and service improvements.
    • Client Training and Support:
      • Provide ongoing training and support to clients, ensuring they are well-equipped to utilize our solutions effectively.
      • Address and resolve client issues and concerns promptly, escalating when necessary to ensure client satisfaction.

     

     

     

     

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