Key Responsibilities:
- Client Relationship Management:
- Manage a portfolio of client accounts, acting as the main point of contact for client communications and relationship management.
- Build and maintain strong, long-lasting client relationships to foster loyalty and retention.
- Needs Analysis and Solution Delivery:
- Understand client needs and business objectives to provide tailored HR tech solutions that address specific requirements.
- Present product enhancements, updates, and new features to clients, ensuring they derive maximum value from our services.
- Account Growth:
- Identify and pursue upsell and cross-sell opportunities within existing accounts to drive account growth and increase revenue.
- Develop and execute strategic account plans to expand our footprint within client organizations.
- Performance Monitoring and Reporting:
- Monitor account performance, usage metrics, and satisfaction levels, preparing regular reports and insights for clients and internal stakeholders.
- Conduct regular account reviews with clients to discuss performance, address concerns, and outline future opportunities.
- Collaboration and Coordination:
- Collaborate with internal teams, including Product, Marketing, Customer Support, and Implementation, to ensure seamless delivery of services and solutions to clients.
- Act as a client advocate internally, conveying client feedback and requirements to drive product and service improvements.
- Client Training and Support:
- Provide ongoing training and support to clients, ensuring they are well-equipped to utilize our solutions effectively.
- Address and resolve client issues and concerns promptly, escalating when necessary to ensure client satisfaction.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#DesignFintech
#GlobalDesigners
#FintechInnovation
#CreativeJobs
#JPNDesignHub
#TechMeetsDesign
#DesignerNetwork
#InnovateWithJPNFintech