• Position Details

As a UX Research Manager, you will be responsible for managing the research team and developing and executing UX research strategies.

【Specific duties】

・UX research team management and member development

– Formulation and execution

of organization-wide UX research strategies, formulation and management

of research budgets, standardization of research methods and establishment
of best practices
– Strategic recommendations to management, visualization

of research value, and relationship building and management of

external vendors・Establishment

of a research system with an eye on global expansion [Attractiveness of this position]

・UX research supervisor for products with a user base of 10 million people

・Opportunity to contribute to the growth and culture of customer experience innovation

and design organizations across the financial sector in collaboration with the SMBC Design Team

・Establishment of a new design system with an eye on global expansion. We aim to bring innovation to the payment experience of our customers through the power of “digital” and “innovation”. With your inquisitive mind and analytical skills, why not join us on this challenging mission?

• Required Competencies/Experience

– Practical experience in UX research (5 years or more),

experience in managing a UX research team (2 years or more),

experience in supervising research projects for large-scale digital services

– Experience

in formulating and executing research strategies, presentation to management and stakeholder

– Experience in budget management and resource allocation

• Welcome Requirements

– Research experience

in the financial services and fintech fields, experience in launching and reforming
research organizations, management experience in global research teams

・HCD-Net Certified Human-Centered Design Specialist/Specialist Qualification

, Experience in

Organizational Transformation and Cultural Development- Experience in research management

in an agile organization, communication in English

• The type of person we are looking for

– Those who

have a good balance of research expertise and a business perspective, who are passionate
about the growth of team members, and who have both strategic thinking and execution skills.

– Those who

can contribute to improving the UX maturity of the entire organization and have a

strong interest in innovation in financial services- Those who can promote research from a global perspective

• Documents required for application

Curriculum vitae, resume, and production achievements (proposals, proposals, reports, portfolios, etc.)

• salary

[Annual income] 600 ~ 13 million yen

[Bonus] Yes (summer / winter)