Key Responsibilities

• Provide daily support to players via chat, email, and phone.
• Troubleshoot player issues and collaborate with internal teams to find solutions.
• Provide accurate information about our products and services.
• Work with other teams to coordinate promotional offers and inform players about new features and events.
• Ensure a high level of customer satisfaction.
• Thoroughly document all customer interactions in our internal system.
• Act as a voice for our players, collecting feedback and communicating it to relevant departments for product improvement.
• Assist with customer onboarding and verify KYC documents.
• Process customer payments and resolve any transaction-related issues.
• Conduct research on customer profiles, including bonuses, deposits, transactions, and wagering.

Required Skills & Experience

• 2+ years of customer support and payment experience in the iGaming industry.
• Fluent in English (both written and verbal) is a must.
• Proficiency in Russian is required (Ukrainian or Polish is also acceptable).
• Experience with tools like Talktwo and Sumsub.
• Experience handling customer payment requests.
• Experience with payment tools like PIQ and various payment providers is a strong asset.

Nice to Have: Knowledge of risk and fraud prevention processes.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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