multitask phone etiquette problem-solving

account planning cross sell software license agreements

- Experinece as frontline customer service 7 & 8 (Econ related majors can waive 7&8) experience in investment areas is strongly preferred less experience will be considered as Associate Manager - Holder of HKSI paper 1

Datawind machine learning / AI Power BI Qlik Sense SQL Tableau

customer experience Familiarity with recurring revenue business models software license agreements

- Experience as frontline customer service - Holder of HKSI paper 1 7 & 8 (Econ related majors can waive 7&8) experience in investment areas is strongly preferred less experience will be considered as Associate Manager The Successful Applicant

1. Bi-lingual resource i.e. JP and English 1. Content Creation and Management 12 + years of experience in delivering and managing training function in a similar environment (ecommerce business experience 2. Open to working in shifts 2. Planning and scheduling 3. Training Need Analysis 3. Will need to undergo the whole training and certification process (this will be reiterated 4. People Management skills 5. Exceptional interpersonal and communication skills 6. Proficiency in MS office and leading training software basis business requirements Certification and or strong experience in Training Delivery / Content Development / Knowledge Management during the interviews too) English Level Fluent (TOEIC 865-) Japanese Level Fluent(JLPT Level 1 or N1) Essential Qualification and Work Experience: Exposure to implementing effective training programs in a classroom and virtual environment Graduate/PG/Equivalent Has experience in identifying and mapping future key skill requirements for training proactively Managed mass performance assessments and improvement enabled by technology / process Others： Technical/Soft Skills: would be an added advantage)